One of my pet peeves revolves around companies that do not publish a phone number anywhere on their website. Instead, they rely on email, live chat, trouble ticket systems and these so-called user forums to interact with their prospective customers.  Basically, they hide behind their websites.

Now, since we are not a customer of any such company, we do not know whether they provide a contact number and we do now know how they handle post-sales support and customer management

We were recently researching shopping cart systems for one of our clients and we came across a particular shopping cart vendor – one of the 2 we had shortlisted – that did not provide